Patient Information

What to know before you visit.

Practical guidance for your consultation, treatment and follow-up.

First consultation

Your first visit is a conversation and an examination. The doctor asks about your concern, how long it has been present, what you have tried and your general health. The skin, scalp or hair is examined, and the doctor explains what they find. You may leave with a prescription, advice, a suggested treatment plan, or simply reassurance. No procedure is carried out on a first visit unless the doctor has explained it and you have agreed.

[CLINIC CONFIRMATION REQUIRED: confirm whether procedures can be done on the same day and the typical length of a first visit.]

Preparing for a visit

Bring a list of current medicines, supplements and skincare products, or the products themselves.

Bring previous prescriptions, test reports or photographs relevant to your concern.

Note any allergies, past reactions to treatments and relevant family history.

Arrive without heavy makeup if your face is to be assessed.

Avoid sunburn or tanning in the days before laser or peel assessments, and tell us if you have had recent sun exposure.

Write down your questions so none are forgotten.

What to expect

You will be asked to complete a short registration and medical history form. The doctor will examine the area of concern, may take photographs for your records with your permission, and will explain their assessment. You are welcome to ask for any term to be explained again.

[CLINIC CONFIRMATION REQUIRED: confirm photography and record-keeping practice.]

Treatment discussions

Before any treatment, the doctor will explain what it involves, why it is suggested, how many sessions may be needed, what recovery looks like, what risks exist and what alternatives are available. You will be asked for consent and can ask for time to think. Costs are discussed before treatment begins.

[CLINIC CONFIRMATION REQUIRED: confirm pricing and consent procedures.]

Patient questions

You are always welcome to ask about the doctor's experience, the purpose of a treatment, safer alternatives, possible side effects and what happens if something does not go as expected. If you are unsure about a recommendation, you may seek a second opinion.

Follow-up information

Follow-up visits allow the doctor to check how your skin or hair is responding, adjust treatment and address any concerns. Timing depends on the condition and treatment. Please contact the clinic promptly if you notice severe pain, spreading redness, blistering, signs of infection or any reaction that worries you.

[CLINIC CONFIRMATION REQUIRED: add the clinic's emergency and after-hours guidance.]

Begin with a consultation.

Every plan starts with listening and a careful look at your skin.

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